Refund Policy
Effective Date: January 4, 2025
The Mane Experience (T.M.E) provides access to digital goods and services, including credits, subscriptions, and premium content. By using our platform and making purchases, you agree to the terms outlined in this Refund Policy. This policy ensures clarity, fairness, and compliance with applicable laws.
1. No Refunds Policy
- All purchases, including credits, subscriptions, and access to digital goods or services, are final and non-refundable.
- Credits, points, and other virtual items hold no monetary value outside T.M.E and cannot be transferred, exchanged, or refunded for real-world currency.
- Users are responsible for reviewing their purchases before completing a transaction.
2. Exceptional Circumstances for Refunds
While refunds are generally not permitted, we may consider refund requests under the following exceptional circumstances:
- Technical Errors: If a purchase was made due to a verifiable technical error on our platform (e.g., double billing).
- Unauthorized Transactions: If your account was accessed without your permission and unauthorized purchases occurred. Proof of unauthorized access may be required.
To request a refund under these circumstances, please contact our support team at contact@themanexperience.com within 7 days of the transaction. Refund requests submitted after this period will not be considered.
3. Resolution Alternatives
In situations where refunds are not granted, T.M.E may offer alternative resolutions, including:
- Replacing lost or unused credits.
- Providing access to equivalent digital goods or services.
- Other solutions deemed appropriate by our support team.
4. Chargebacks and Disputes
- If a chargeback is initiated for a completed transaction, your account may be temporarily or permanently suspended until the matter is resolved.
- We reserve the right to dispute chargebacks that violate this Refund Policy or our Terms of Service.
5. Compliance with Applicable Laws
This Refund Policy complies with applicable consumer protection laws, including those governing digital goods and services. Specific rights may vary based on your location. Nothing in this policy limits your rights under applicable laws.
6. Responsibility of Users
- It is your responsibility to ensure account security and prevent unauthorized access. Use strong passwords and enable any available security features.
- Users must review the details of transactions before confirming purchases. Errors made during the checkout process are the responsibility of the user.
7. Updates to This Policy
T.M.E reserves the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the platform after updates constitutes acceptance of the revised policy.
8. Contact Us
If you have questions or concerns about this Refund Policy or need assistance with a transaction, please contact us:
By using The Mane Experience, you agree to this Refund Policy. Please refer to our Terms of Service, Privacy Policy, and Community Guidelines for additional details.
